How To Use A Bad Customer Experience And Get More

howtouseabadcustomerexperienceandgetmore.jpg Ah, bad customer service. Have you experienced it recently?

Did it leave an awful taste in your mouth?

Here’s what typically happens:

  1. peeved customer (at best)
  2. loyalty lost for the company

Not the situation either side had hoped for when they woke up in the morning.

But how do you transform the situation so that you end up getting more at the end of the transaction?

When your hard-earned money’s involved: you expect to be treated well. And beyond that, you want to get what you were promised: a quality product delivered in a timely manner. You want a good great deal.

A bad experience is always a bad deal.

It’s not only about the value of your money either. It’s also about your time. You may be able to get your money back, but you’ll never get your time back.

Feel Good About Your Decisions

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Sneaky Grocery Store Tricks (And How To Avoid Them)

sneakygrocerystoretricksandhowtoavoidthem.jpgGrocery stores are experts at marketing and consumer behaviour.

They get you in the door, keep you inside as long as possible, and subtly trick you into spend more money than you planned.

I don’t go grocery shopping often (we get groceries delivered weekly) but when I do I’m always taken aback by the subtle things grocery stores do to part shoppers from their money.

Whether it’s putting fresh produce near the front to make it appear everything is fresh or keeping staples like milk and cheese at the back so people will wander the store, there are plenty of things they do to increase their sales.

Here’s a few things grocery stores do to trick customers into spending more (and how to avoid them):

External Cues

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Collecting AIR MILES At Shell: Still Worth It?

collectingairmilesatshellstillworthit.jpgRoyal Dutch Shell, the second largest Big Oil company in the world, operates about 1,300 Shell branded retail stations in Canada.

Rather than offer their own rewards program like Petro-Canada’s Petro-Points or Esso Extra, Shell is a sponsor of the AIR MILES Reward Program. Customers that fill up at Shell can earn AIR MILES on eligible purchases at participating stations in addition to the miles that can be earned with other retail partners.

Shell recently changed their rewards structure yet again. It used to be that you earned 1 mile for every $20 spent on gas. Then, it became 1 mile on the first $30 and 1 mile per $20 spent in the same transaction thereafter.

Now, getting that first mile is much easier with only a 15L purchase required, but chances are it will be the only mile you earn on a single fill up. Have they gone too far with the changes this time?

Read on to see exactly how earning miles at Shell works and how you can maximize your rewards.

Earning AIR MILES with Shell

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How To Read Coupon Fine Print And Increase Your Savings (Now)

howtoreadcouponfineprintandincreaseyoursavingsnow.jpgEver been denied the use of a coupon at the register because of the fine print?

Has it happened to you even when you were sure your coupon is valid?

You’re not alone! Coupon fine print can be very confusing and even cashiers often have a wrong understanding of exactly what it all means. By arming yourself with the proper definitions, you’ll know when to stand your ground or when to walk away and use a different coupon another day.

The manufacturer is the one who writes the fine print, which is why it is often interpreted differently by some retailers. It’s best to be aware of these differences before you plan your shopping trip.

Related: The Ultimate Guide To Stacking Coupons And Deals On Groceries

15 Coupon Terms You Need to Know

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Winners Announced: $1000 Christmas Giveaway 2015

$1000ChristmasGiveaway.jpg

2016 is well underway now and I hope you're having a fantastic start to this New Year!

So, it's high time I announced the winners to our $1000 Cash Huge Christmas Giveaway 2015. As usual, it took a while to get in touch with all the winners and deliver the prizes - but that's all taken care of now.

Thank you so much for participating in the giveaway again this year. It was another record year and I am so appreciative of all of you for continuing to read our articles, engage in our community, and support the site by reading and sharing our content.

To those new readers who found out about HTS from this year's giveaway: WELCOME. We are excited to have you join our family of passionate savers. There are a lot of great things and big changes in the works for the site in 2016, so I hope you'll stick around to see it all and take part in the fun.

16,440 Entries For 2015!

I was hoping to reach 15,000 entries this year and I was pleasantly surprised to see that we easily surpassed that goal with 16,440 total entries. All the sharing you guys did of the giveaway was a big part of that. So thank you for rising to the challenge I gave you last year of helping us do even better this time around. We certainly did!

I also want to take this opportunity to remind you that we are active on social media and plan to get even more active in 2016. Here's how you can connect with us so you don't miss out:

Here Are Your 2015 Winners:

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